In force since August 17, 2026
Effective: 17.08.2026 Version 1.2
(1) These General Terms and Conditions ("Terms") apply to all contracts between redact.al DOOEL, Vehbi Dibra Br. 70, 1250 Debar, Republic of North Macedonia ("redact.al", "we", "us" or the "Provider"), and its customers concerning access to and use of the redact.al service (the "Service").
(2) The Service is offered exclusively to persons and entities acting for purposes relating to their trade, business, craft or profession, including legal persons and other commercial or professional organisations ("Customer").
Consumers acting wholly or mainly outside their trade, business, craft or profession are not eligible to use the Service.
(3) Any conflicting, deviating or supplementary terms of the Customer apply only if redact.al has expressly accepted them in writing.
(4) Where access to the Service is obtained through an authorised reseller, these Terms govern the Customer's use of the Service and its relationship with redact.al.
Unless otherwise agreed with redact.al, pricing, payment, invoicing and renewal between the Customer and the reseller are governed by the agreement between those parties.
A reseller may not make representations, warranties or commitments on behalf of redact.al unless expressly authorised to do so.
(1) Information concerning the Service on the redact.al website does not constitute a binding offer unless expressly stated otherwise.
(2) Where the Customer purchases the Service directly from redact.al, the Customer submits an offer by completing the applicable ordering process. The contract is concluded when redact.al accepts the order by issuing an order confirmation, activating paid access or issuing an invoice.
Registration of a user account alone does not create an obligation to purchase a paid subscription.
(3) By ordering the Service or requesting a business trial, the Customer confirms that it meets the requirements of §1(2).
(4) redact.al may provide a free trial of up to fourteen (14) days. There is no entitlement to a free trial.
The Customer may be required to select a subscription package and billing method when registering for a trial.
If the Customer expressly agrees during registration that the trial will automatically convert into a paid subscription, the paid subscription begins when the trial expires unless the Customer cancels before the end of the trial period.
Before accepting automatic conversion, the Customer will be informed of the selected subscription package, price, billing frequency, initial subscription term and method of cancellation.
Unless otherwise stated during registration, cancellation during the trial ends trial access when the cancellation becomes effective. Unused trial days are not transferable or refundable.
The resulting paid subscription is governed by these Terms.
(1) redact.al is a browser-based software service designed to assist users in identifying and anonymising or pseudonymising information contained in documents.
(2) Document contents processed through the standard redact.al application are analysed and modified locally within the Customer's browser.
redact.al does not intentionally transmit, store, process or log the contents of these documents on its servers or those of its service providers.
This does not apply to technical connection and usage data required to operate and secure the Service, such as IP addresses, timestamps and browser information, provided such data does not contain document contents.
(3) The functionality and scope of the Service are determined by the service description applicable to the Customer's subscription when the contract is concluded.
redact.al may make reasonable changes to the Service for maintenance, security, technical development or improvement, provided that the core functionality purchased by the Customer is not materially reduced during the current subscription term.
(4) For the duration of the contract, redact.al grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for its own internal business or professional purposes, subject to the number of user seats purchased.
No ownership rights in the software or underlying technology are transferred to the Customer.
Unless permitted by redact.al or mandatory law, the Customer may not:
(5) The Customer may not reverse engineer, decompile or disassemble the Service except where permitted by mandatory law.
The Customer may inspect browser-side processing, network traffic and other locally observable technical behaviour for legitimate security, compliance or verification purposes.
(1) Use of the Service requires compliance with the technical requirements specified on the redact.al website or in the applicable service documentation, including a supported browser, suitable hardware and an adequate internet connection.
Because document processing takes place locally in the Customer's browser, performance may depend on the Customer's hardware and software environment.
(2) redact.al aims to provide annual availability of approximately 99%.
Unless agreed otherwise in a separate service-level agreement, this figure is a service objective and not a guaranteed service level.
The following periods are excluded when calculating availability:
(3) Support is provided through the support channels specified on the redact.al website or in the applicable subscription plan.
Unless expressly agreed otherwise, no specific response or resolution time is guaranteed.
(4) redact.al may temporarily restrict or suspend access where reasonably necessary to protect the security, integrity or availability of the Service, prevent unlawful or abusive use, address a material breach of these Terms or comply with a legal obligation.
Where reasonably practicable, redact.al will notify the Customer before suspension.
(1) The applicable subscription package, number of user seats, features and price are those displayed or communicated during the ordering process, unless otherwise agreed in a quotation or Enterprise agreement.
(2) Unless expressly stated otherwise, prices are exclusive of value added tax and comparable indirect taxes.
Taxes will be charged or accounted for as required by applicable law.
The Customer must provide accurate information required to determine the applicable tax treatment, including its legal name, billing address, country of establishment and, where applicable, VAT, tax or business registration number.
Where the Customer is required to account for VAT or another tax under a reverse-charge or similar mechanism, the Customer is responsible for doing so.
(3) The Customer must notify redact.al of any material change to its billing information, country of establishment or tax status.
The Customer is responsible for taxes, interest, penalties or similar charges incurred by redact.al as a direct result of materially incorrect tax information supplied by the Customer, unless caused by redact.al.
(4) Unless another payment deadline is stated on the invoice, invoices are payable within fourteen (14) days after receipt.
Statutory consequences of late payment remain unaffected.
(5) If an undisputed payment remains overdue, redact.al may suspend access to the Service after giving the Customer reasonable notice and an opportunity to remedy the payment default.
Suspension does not release the Customer from its payment obligations.
(1) Unless otherwise agreed, the initial subscription term is twelve (12) months from the date paid access to the Service begins.
(2) Subscription fees are payable in advance.
Where offered, the Customer may choose:
Semi-annual billing does not create a six-month subscription and does not reduce the twelve-month contractual commitment.
(3) At the end of each subscription term, the contract automatically renews for a further twelve (12) months unless either party gives notice of non-renewal before the end of the current subscription term.
The Customer may give notice of non-renewal at any time before the renewal date through the Customer account or by written electronic communication to redact.al.
Notice of non-renewal takes effect at the end of the current subscription term. The Customer may continue using the Service until that date.
Where the Customer has chosen semi-annual billing, any instalment attributable to the current twelve-month subscription term remains payable.
(4) Either party may terminate the contract with immediate effect for material breach if the breach cannot be remedied or, where it can be remedied, is not remedied within a reasonable period after written notice.
redact.al may terminate the contract in particular for persistent payment default, material misuse of the Service or serious violation of the usage restrictions in these Terms.
(5) Following termination or expiry, Customer account information will be deleted or anonymised in accordance with the Privacy Policy and applicable law, subject to legal retention obligations and records required for the establishment, exercise or defence of legal claims.
Invoices, accounting records, contractual records and records of acceptance may be retained for the periods required by law.
The Service is offered exclusively to business and professional customers as defined in §1(2).
Consumer cancellation and withdrawal rights therefore do not apply.
Except where required by law or expressly agreed otherwise, fees already paid are non-refundable.
(1) The Customer must protect its login credentials against unauthorised access and ensure that its authorised users do the same.
The Customer must notify redact.al without undue delay if it becomes aware of actual or suspected unauthorised account access.
(2) User seats may be used only within the limits of the purchased subscription.
Unless the applicable package permits shared accounts, each user seat must be assigned to one authorised user and may not be shared by multiple persons.
(3) The Customer is responsible for determining whether its use of the Service and processing of documents complies with applicable laws, professional duties, confidentiality obligations, internal policies and contractual requirements.
(4) The Customer should not include document contents or confidential third-party information in support requests unless reasonably necessary to resolve the relevant issue.
Where disclosure is necessary, the Customer must limit the information provided to what is reasonably required.
(5) The Customer may not use the Service:
(1) redact.al will provide the Service substantially in accordance with the agreed service description and these Terms.
(2) The Customer must notify redact.al within a reasonable period after becoming aware of a material defect and provide sufficient information for redact.al to investigate it.
redact.al must be given a reasonable opportunity to remedy reproducible defects.
(3) Automated detection and anonymisation technologies may not identify every item of information requiring anonymisation in every document or context.
The Service is an assistance tool and does not replace the Customer's professional, legal or compliance review of the resulting document.
Mandatory statutory warranty rights remain unaffected.
(1) Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by mandatory law.
In particular, the limitations in this section do not apply where liability cannot legally be limited, including liability arising from intentional misconduct, gross negligence, death or personal injury, fraud or an expressly assumed guarantee.
(2) Where redact.al negligently breaches an obligation essential to the proper performance of the contract, liability is limited to losses that were reasonably foreseeable as a typical consequence of the breach when the contract was concluded.
(3) Subject to paragraph (1), redact.al is not liable for losses resulting solely from:
(4) Subject to paragraph (1), neither party is liable for indirect or consequential loss or for loss of profit, revenue, business opportunity or anticipated savings.
This exclusion does not apply where the loss is a direct and reasonably foreseeable consequence of a breach for which liability cannot legally be excluded.
(5) Subject to paragraph (1), redact.al's aggregate liability arising out of or in connection with the Service during any twelve-month period will not exceed 100% of the subscription fees paid or payable by the Customer for the affected Service during that period.
For claims arising during a free trial before subscription fees become payable, redact.al's aggregate liability will not exceed 1,000 EUR, unless mandatory law provides otherwise.
(6) The limitations in this §10 also apply to the personal liability of redact.al's directors, officers, employees, representatives and agents.
(1) Information concerning redact.al's processing of personal data is provided in its Privacy Policy.
(2) Where redact.al determines the purposes and means of processing account, billing, security and service-administration data, redact.al acts as controller under applicable data-protection law.
(3) For documents processed using the standard browser-based functionality, the Customer remains responsible for the document contents and the relevant processing activity.
Where document contents remain exclusively within the Customer's browser and are not transmitted to redact.al, redact.al does not process those document contents on the Customer's behalf.
(4) Server-side logging, monitoring and error analysis for the standard Service are designed not to capture document contents.
If the Customer asks redact.al to receive or access document contents for support, professional services or troubleshooting, such access is subject to applicable confidentiality and data-protection requirements and, where necessary, a separate data-processing agreement.
Where the Customer or an authorised user is subject to professional secrecy, professional confidentiality or comparable duties, the Customer is responsible for determining whether its use of the Service complies with those obligations.
The standard redact.al architecture is designed so that document contents processed through the Service remain within the Customer's browser and are not disclosed to redact.al.
Nothing in these Terms constitutes legal advice regarding the Customer's individual professional obligations.
(1) Each party must keep confidential all non-public commercial, financial, technical and other confidential information received from the other party in connection with the contract and may use such information only for purposes related to the contract.
This obligation does not apply to information that:
Where legally permitted, the receiving party will give reasonable advance notice of a required disclosure.
These confidentiality obligations survive termination of the contract.
(2) redact.al may use third-party service providers for hosting, communications, billing, security, analytics and other functions required to provide the Service.
Information concerning material service providers and personal-data processing is provided in the Privacy Policy where required by law.
Where third parties process personal data on behalf of redact.al, redact.al will implement the safeguards required by applicable data-protection law.
(1) redact.al may amend these Terms where reasonably necessary because of changes in law, regulatory requirements, security requirements, technical developments, changes to the Service or clarification of existing provisions.
redact.al will not materially reduce the core Service purchased for an already-paid subscription term under this provision.
(2) Where an amendment materially affects the Customer's rights or obligations during an existing subscription term, redact.al will notify the Customer reasonably in advance.
Where the Customer's express agreement is required, the amendment applies only after such agreement has been obtained.
(3) If the Customer does not agree to a material amendment requiring express agreement, the existing Terms continue to apply for the remainder of the current subscription term.
redact.al may choose not to renew the subscription at the end of that term.
(4) Price changes. redact.al may change subscription prices for future renewal terms.
A price increase affecting an existing Customer:
The Customer may avoid the new price by giving notice of non-renewal before the renewal date.
If the Customer does not give notice of non-renewal and the subscription renews under §6, the price stated in the notice applies to the renewed subscription term.
(5) Where the Customer has been expressly granted an Early Access price guarantee stating that a particular subscription price remains fixed for the duration of the contractual relationship, that price will not be increased while the guarantee remains in effect.
(1) The contract and these Terms are governed by the substantive laws of the Republic of North Macedonia, excluding its conflict-of-laws rules.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
(2) Subject to paragraph (3), all disputes, controversies or claims arising out of or relating to the contract, including its existence, validity, interpretation, performance, breach or termination, will be finally settled under the Rules of Arbitration of the Vienna International Arbitral Centre of the Austrian Federal Economic Chamber ("Vienna Rules") by one arbitrator appointed in accordance with those Rules.
The seat of arbitration is Vienna, Austria.
The language of arbitration is English.
The parties agree that the provisions of the Vienna Rules concerning expedited proceedings apply.
The arbitral tribunal will apply the substantive law specified in paragraph (1).
(3) If an agreement providing for arbitration seated outside North Macedonia is invalid or unenforceable against a particular Customer under mandatory North Macedonian law, the dispute will instead be submitted to the competent arbitration institution or court in North Macedonia as required by that law.
(4) Arbitration costs and legal costs will be allocated by the arbitral tribunal in accordance with the applicable arbitration rules and law.
(5) Either party may seek urgent interim or conservatory relief from a competent court where permitted by law or the applicable arbitration rules.
(6) If any provision of these Terms is invalid, illegal or unenforceable, the remaining provisions remain effective.
Where possible, the affected provision will be interpreted or replaced in a manner that most closely reflects its lawful commercial purpose.
(7) Any individual amendment, waiver or supplement to the contract must be recorded in writing or in an electronic form capable of being retained and reproduced, unless mandatory law requires another form.
(1) These Terms are originally drafted in English. Translations may be provided for convenience.
Unless mandatory law requires otherwise, the English-language version is the authoritative version.
(2) Where the Customer is shown a translated version before entering into the contract, the Customer will also be informed before acceptance that the English version is controlling and will be given access to it.
If there is any inconsistency between a translation and the English version, the English version prevails.
(3) Contractual communications may be conducted in English and, where supported by redact.al, in other languages.
redact.al DOOEL
Vehbi Dibra Br. 70
1250 Debar
Republic of North Macedonia
Contact: info@redact.al