Effective: April 2026 - Version 1.0 (draft, subject to legal review)
This is a convenience translation. The German version is legally binding.
(1) These General Terms and Conditions (hereinafter "T&Cs") apply to all contracts between cilku.io DOOEL, Bratstvo Edinstvo Br. 70, 1250 Debar, North Macedonia (hereinafter "cilku.io" or "the provider") and its customers regarding the use of the "redact.al" service.
(2) These T&Cs apply exclusively to entrepreneurs (commercial parties) within the meaning of §14 BGB (German Civil Code), legal persons under public law and special funds under public law (hereinafter together "the customer"). Consumers within the meaning of §13 BGB are expressly excluded from concluding a contract.
(3) Conflicting, deviating or supplementary general terms and conditions of the customer shall not become part of the contract unless cilku.io expressly agrees to their application in writing.
(1) The presentation of the service on the redact.al website does not constitute a binding offer but rather an invitation to the customer to submit an offer.
(2) The contract is concluded upon the customer's order of a licence and the subsequent confirmation and invoicing by cilku.io. Mere registration of a user account does not constitute a paid contract.
(3) By placing an order, the customer warrants that they are acting as an entrepreneur (commercial party) within the meaning of §1 of these T&Cs.
(1) redact.al is a browser-based tool for anonymising documents. The recognition of personal data by a language model and the subsequent pseudonymisation take place entirely in the customer's browser (Privacy by Design).
(2) cilku.io contractually warrants that document contents are at no point transmitted to, stored, processed or logged on cilku.io's servers.
(3) The scope of functionality is set out in the description of services on the redact.al website applicable at the time the contract is concluded. cilku.io is entitled to adapt the service in the course of technical development, provided this is reasonable for the customer and the core scope of the service is not impaired.
(1) cilku.io endeavours to ensure the highest possible availability of the service but does not owe any contractually guaranteed availability. No service level agreement is concluded.
(2) Excluded from availability are maintenance windows, outages caused by force majeure, outages at upstream suppliers and processors (in particular hosting and email service providers) as well as disruptions caused by the customer or by third parties engaged by the customer.
(1) Licences are sold per seat, per team and with a minimum term of twelve (12) months. The applicable prices are those set out in the price list on the redact.al website at the time of order.
(2) Payment is made in advance for the entire contract term. Invoicing is carried out by cilku.io, based in North Macedonia. For customers based in the European Union who are entrepreneurs (commercial parties) within the meaning of these T&Cs, the reverse-charge procedure applies; cilku.io invoices net of VAT and the customer is obliged to account for VAT in their country of establishment.
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(3) Invoices are due for payment without deduction within fourteen (14) days of receipt. On expiry of the payment deadline, the customer is in default without further reminder. Default interest and other consequences of default are governed by §§286, 288 BGB.
(4) cilku.io is entitled to suspend access to the service in the event of default in payment until the customer has fulfilled their payment obligation.
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(2) The contract is automatically extended by a further twelve (12) months at a time, unless terminated in text form with one (1) month notice to the end of the respective term.
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(4) After termination of the contractual relationship, all account data of the customer will be irreversibly deleted in accordance with the Privacy Policy following expiry of a grace period of fourteen (14) days.
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Since the contract is concluded exclusively with entrepreneurs (commercial parties) within the meaning of §14 BGB, there is no statutory right of withdrawal. Refunds of licence fees already paid are excluded, save where mandatory statutory provisions provide otherwise.
(1) The customer is obliged to keep their access credentials secret and to protect them from access by third parties. Any suspicion of unauthorised use must be reported to cilku.io without undue delay.
(2) Seat licences may not be shared beyond the number purchased. Each seat is assigned to a single natural person.
(3) Under data protection law the customer remains the controller for the contents of the documents they process with redact.al. They are obliged to comply with applicable law and their professional obligations when uploading and processing documents.
(1) cilku.io warrants the contractually agreed functionality of the service in accordance with statutory provisions.
(2) Defects must be notified to cilku.io by the customer in text form without undue delay after they are discovered. cilku.io has the right to remedy defects within a reasonable period.
(1) cilku.io is liable without limitation for intent and gross negligence, for damages arising from injury to life, body or health, under the provisions of the Product Liability Act (Produkthaftungsgesetz), within the scope of any guarantee assumed by cilku.io and for fraudulently concealed defects.
(2) For slightly negligent breaches of material contractual obligations (cardinal obligations) cilku.io is liable only for the foreseeable damage typical for the contract. Material contractual obligations are those whose performance enables the proper execution of the contract in the first place and on whose observance the customer regularly relies and may rely.
(3) Otherwise, liability of cilku.io for slight negligence is excluded.
(4) Insofar as cilku.io's liability is limited or excluded under the foregoing paragraphs, this also applies to the personal liability of cilku.io's legal representatives, employees and vicarious agents.
(5) cilku.io's liability is in any event limited in amount to a sum equal to three (3) months' worth of the licence fees paid by the affected customer in the twelve (12) months preceding the loss event, save where liability is unlimited under paragraph 1.
(6) Liability for indirect damages, lost profits, loss of data and consequential damages is excluded within the limits of the foregoing.
(1) Details of the processing of personal data by cilku.io are set out in the separate Privacy Policy.
(2) cilku.io is the controller within the meaning of Art. 4(7) GDPR for the processing of the customer's account data (email address, password hash, licence assignment, team membership). The customer is the controller for the contents of the documents they process with redact.al.
(3) Since document contents never reach cilku.io's servers, no processing on behalf within the meaning of Art. 28 GDPR takes place with respect to the document contents. A data processing agreement is therefore not required in this respect.
The parties undertake to treat as confidential all non-public commercial or technical information about the other party obtained in the course of the performance of the contract and not to disclose it to third parties. This obligation continues to apply after termination of the contract.
(1) cilku.io is entitled to amend these T&Cs with six (6) weeks' notice in text form. The notice of amendment shall include a reference to the customer's right of objection.
(2) If the customer does not object to the amendment in text form within four (4) weeks of receipt of the notice of amendment, the amendment is deemed accepted.
(3) In the event of an objection, cilku.io is entitled to terminate the contract extraordinarily as of the effective date of the amendment.
(1) The contract is governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and to the exclusion of conflict-of-laws rules.
(2) The exclusive place of jurisdiction for all disputes arising out of or in connection with the contract is Tübingen, provided the customer is a merchant, a legal person under public law or a special fund under public law. cilku.io is also entitled to bring proceedings against the customer at the customer's general place of jurisdiction.
(3) Should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid or unenforceable provision.
(4) Amendments and supplements to this contract require text form. This also applies to any amendment of this text-form clause.